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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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O SO

October 14, 2026

5  out of  5
rating by O SO
"They’re easy to do business with."
We responded:
"O, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Austin insurance team! - Your State Farm Agent, Ross Renshaw "
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Kira Waller

October 12, 2026

5  out of  5
rating by Kira Waller
"I have had great experiences with this insurance company! As a new driver, I was a little nervous about finding affordable vehicle insurance, but they have made the entire process easy to understand and navigate. They are very helpful, willing to answer questions, and offered great rates. The price is very reasonable compared to other companies I looked into, which made a huge difference for me. I definitely recommend them to anyone looking for great customer service and affordable insurance! My agent was Lynn Galvan she is very helpful and offered so much new information!!"
We responded:
"Thanks so much for the amazing review, Kira! We really appreciate your support here in Austin. Just reach out anytime if you need us - we’re here for you. "
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Sue Wagner

October 9, 2026

5  out of  5
rating by Sue Wagner
"An uninsured motorist hit me. While no one was injured it’s still a pain to deal with it all. Then I called Lynn at State Farm. Things started looking better quickly. Lynn answered her phone (no voicemail maze to navigate). She verified what coverage I had and clearly communicated the next steps. She told me all my options and the flow of how things would go once I initiated a claim. I had a question while at Enterprise and she again answered right away and was able to assist the rental car agent so I could be on my way. My car is now fixed and Lynn made the process so much smoother than I’ve ever experienced before. Excellent customer service and guidance during the time I needed it most!"
We responded:
"Hi Sue, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Austin.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Ross Renshaw "
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Chris Boehk

October 9, 2026

5  out of  5
rating by Chris Boehk
"Great getting to know the team. Very helpful. Looking forward to working with them."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Daniel Davis

October 7, 2026

5  out of  5
rating by Daniel Davis
"I literally googled cheaper insurance in Austin and they called me Within like four minutes of me searching. They got me a policy that was almost $100 cheaper than my current one with similar coverage. Super friendly. Didn’t feel like it was being over sold too or cold called. And since they called at the beginning of my research (still wondering how they got my number tbh) but I barely had to do any work witch I always appreciate lol. Highly recommend! They did try to upsell me on renters insurance and free financial planning which I declined. Right now I don’t have any finances to plan because I’m living paycheck to paycheck lol. But they were not pushy about it which I also very much appreciated. I highly recommend this particular SF insurance office."
We responded:
"Daniel, thank you for the amazing review! Our Austin insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Ross Renshaw, your State Farm Agent "
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Elizabeth Tierney

October 5, 2026

5  out of  5
rating by Elizabeth Tierney
"I just moved to Austin and Ross was exceptionally helpful in walking me through changing my car insurance over from my out of state policy! Since it was my first time dealing with car insurance on my own, Ross made sure to explain all the terms and concepts as we went along which made me feel confident and comfortable selecting a policy that would work for me. Ross was able to find me a great deal with bundling my renters and auto insurance and genuinely wanted me to get the best rate possible! I highly recommend working with Ross if you’re looking for a local agent in Austin who has your best interest in mind!"
We responded:
"Thank you so much for the 5-star rating, Elizabeth! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Ross Renshaw "
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ali moreno

October 2, 2026

5  out of  5
rating by ali moreno
"Marcus was extremely helpful in getting me auto insurance as a first time car buyer! He was very insightful and even got my premium lowered when I bundled my renter’s insurance with auto :) definitely recommend!"
We responded:
"Hi ali, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Ross Renshaw’s team.  Please reach out to us if any questions come up!  - Ross Renshaw’s Insurance Team "
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heather bailey

October 2, 2026

5  out of  5
rating by heather bailey
"Just worked with Sara Farabee to write my auto policy. Amazing experience! She saved me close to $300 over 6 months on a new policy. Her customer service was outstanding. By providing options she showed me ways to save money. Super easy and fast. She even wrote the new policy and helped cancel my old on an hour's notice. Definitely coming back and having her help me with my other insurance needs!"
We responded:
"Thank you so much for the 5 stars, heather! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Sitaram Valmeki

September 30, 2026

5  out of  5
rating by Sitaram Valmeki
"Holly provided us with an outstanding quote, and the enrollment process was smooth and efficient. I'm so grateful! 🙏 Her assistance was truly exceptional. ✨ I absolutely recommend her! 😊💯"
We responded:
"Thank you so much for the 5 stars, Sitaram! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Lauren Rodgers

September 29, 2026

5  out of  5
rating by Lauren Rodgers
"I had a great experience working with Ross. He was professional, knowledgeable, and took the time to explain everything clearly without overwhelming. I really appreciate this offices customer service and would definitely recommend Ross to anyone looking for an insurance agent!"
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Tanee' Coleman

September 23, 2026

5  out of  5
rating by Tanee' Coleman
"I worked with Holly! Very professional and very easy to work with. I received a fantastic quote for both renters and car insurance and started it today. I will definitely send her business."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Michael Bishop

September 14, 2026

5  out of  5
rating by Michael Bishop
"Ross and Lynn always provide exceptional service and care about their customers! 10/10 experience!"
We responded:
"Michael, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Humara Bahalim

September 11, 2026

5  out of  5
rating by Humara Bahalim
"Holly did an amazing job! She was very kind and helpful and made sure I got the right coverage. Appreciate it a lot!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Teresa Grasser

September 10, 2026

5  out of  5
rating by Teresa Grasser
"Couldn't ask for a more dedicated insurance representative. Ross walked me through the process for insuring my home and two automobiles at a great rate with State Farm. I have been paying higher rates than I would have, had I secured policies through State Farm long before now. So nice to work with someone that will take the time to understand what a customer wants and actually carry through to the finish line. I'd give 10 stars to this exceptional State Farm representative!"
We responded:
"Teresa, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Jim Lagois

September 10, 2026

5  out of  5
rating by Jim Lagois
"Exclent service! Very friendly staff! Made switching my insurance over to you all very easy! Job well down!!"
We responded:
"Jim, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Denise Ambot RN

September 3, 2026

5  out of  5
rating by Denise Ambot RN
"Everyone I talked with was professional and helpful, quick to answer questions and easy and helpful to work with. They also were very flexible with my schedule to work with me."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Austin. "
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Casandra Soto

September 2, 2026

5  out of  5
rating by Casandra Soto
"Great experience working with Sara, Ross, and the entire team. They were incredibly helpful, provided valuable information, and were able to lower my rate. I truly appreciate their support!"
We responded:
"Hi Casandra, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Ross Renshaw, Your State Farm Agent "
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Tolitha Jackson

August 31, 2026

5  out of  5
rating by Tolitha Jackson
"The team is very dedicated to finding the best rates, but also provides a very welcoming experience during such a stressful task."
We responded:
"Thank you for the kind words, Tolitha! We appreciate your business and look forward to serving you!"
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Kristen Schneider

August 31, 2026

5  out of  5
rating by Kristen Schneider
"Loved working with SF for my new vehicle; thanks so much!"
We responded:
"Thank you, Kristen! We appreciate your business!"
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Nour Alubaede

August 29, 2026

5  out of  5
rating by Nour Alubaede
"Great service"
We responded:
"Thank you, Nour!"
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Alex Estrella

August 26, 2026

5  out of  5
rating by Alex Estrella
"Marcus, always a pleasure to work with! Huge thank you for helping me save money on my new vehicle insurance policy, and even taking it a step further to get me the best deal on my home insurance. Always want to work with someone who’s proactively curious about how to personally tailor the experience, straight forward, and clear. That’s how Marcus will take care of you. Big thanks to Sara as well for making the onboarding process smooth, and ensuring everything is set for my new policy."
We responded:
"Thank you for the kind words, Alex! I'm so happy Marcus and Sara were able to help you out. Thank you for your business and we look forward to serving you!"
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Susan Gobin

August 24, 2026

5  out of  5
rating by Susan Gobin
"We have been with State Farm for as long as I can remember, so long that I used to take my monthly check in to the office. Lynn Galvan was there in the beginning and has always been more than helpful explaining all the things about our homeowners and auto policies that I didn’t understand by just reading and then making sure we got the best deal. Having someone that took the time to get to know my husband and I, have a knowledgeable, caring person to guide us when we had claims makes all the difference in the world."
We responded:
"Hi Susan! Thank you for the kind words. We appreciate your business and look forward to serving you and your husband!"
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Sherl

August 24, 2026

5  out of  5
rating by Sherl
"Holly was great!!! She knew what I needed and came through with flying colors! I am so pleased that we were able to connect. Thank you Holly, for saving me money and caring about my needs!!!"
We responded:
"Hi Sherl! Thank you for the kind words. We're lucky to have Holly on our team!"
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Chris R

August 23, 2026

5  out of  5
rating by Chris R
"Lynn has been our agent for years and has been amazing would highly recommend her and this agency."
We responded:
"Hi Chris, thank you for the kind words! We appreciate your business!"
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Jasmine Rolon

August 22, 2026

5  out of  5
rating by Jasmine Rolon
"From being a rookie in learning about insurance, Marcus went the extra mile to ensure I became well educated while also making sure I have the best coverage possible. He’s very kind, patient, and compassionate; it’s obvious he has my best interest as a client. I definitely recommend Marcus or anyone at this office! I never felt more appreciated and respected as a client."
We responded:
"Hi Jasmine! Thank you for the kind words. We're lucky to have Marcus on our team. "